For all information on trading related questions for the mobile app, please visit: https://coinlist.co/help/trading
What are the risks of owning or trading in virtual currencies?
For all answers to questions about various reward programs and staking, please visit coinlist.co/help/rewards
When you log in to the CoinList iOS / Android app for the first time, you will be asked to choose a six-digit passcode.
This passcode is just for accessing the app and is different from your CoinList two-factor authentication code.
The six-digit passcode adds another layer of protection to your account because many users have their multi-factor authenticator app on the same phone as the app. There is also an option for you to enable biometric (face or fingerprint) unlock.
If you forget your passcode, you can logout and log back in again and the app will ask you to set a new passcode.
For all information regarding payments and CoinList wallets, please see: https://coinlist.co/help/payments
KYC stands for Know Your Customer and encompasses certain procedures that we employ to positively identify that you are, who you say you are. We use a number of tools to confirm your identity and ensure your eligibility for the CoinList services. This process can take between 0-3 business days for individuals, and for entities and trusts this can take up a week.
In order to trade on the CoinList mobile app, you need to pass identity verification and KYC/AML (Know Your Customer/Anti-Money Laundering) checks. These checks apply equally to U.S. and non-U.S. residents. In general, you will need to provide name, address, a selfie, and government-issued ID image. You may be restricted from certain activities on the CoinList platform until you have completed identity verification.
CoinList use two-factor authentication (2FA) for every account and most transactions, and we partner with top custodians like BitGo and Gemini Custody so your funds are safe. Funds held in cold storage are insured by our custodian partners' insurance policies. Best of all, crypto storage is free. We don’t charge any custody or wallet fees when using the CoinList app.
The first time you log in to the CoinList iOS / Android app, you will be asked to press the "Approve this device" link that is sent to your email. For some users, the link opens the phone's browser instead of the CoinList app. This prevents the app from approving the device. Here are a few workarounds:
1. Try long-pressing the link. Your email app may display an option for you to "open link" in the CoinList app.
2. For iOS, if (1) doesn't work, try pulling down the webpage in Safari. Safari may display a banner with the option to "open link" in the CoinList app.
3. For Android
If you're still running into issues, please submit a ticket here.
In order to use the CoinList mobile app, you must set up device based 2FA. CoinList does not support SMS or phone-based 2FA.
Enable Two-Factor Authentication
Use multi-factor authentication to secure your account. Once enabled, you'll be required to enter a code created by an app on your phone like Google Authenticator, Duo Mobile, or Microsoft Authenticator to log in to your CoinList account.
Get an authentication app for your phone or tablet by downloading and installing:
Open the authentication app, tap the "+" icon in the top right of the app, and scan the QR code image with your phone or tablet's camera.
Make sure to save the security codes in case you lose access to your 2FA device.
Enter code generated by your app when prompted
Once the QR code is scanned, enter the 6-digit code generated by your authentication app in your CoinList account
You are done!