Help & FAQs / Mobile

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What is KYC/AML?

KYC stands for Know Your Customer and encompasses certain procedures that we employ to positively identify that you are, who you say you are. We use a number of tools to confirm your identity and ensure your eligibility for the CoinList services. This process can take between 0-3 business days for individuals, and for entities and trusts this can take up a week. 


In order to trade on the CoinList mobile app, you need to pass identity verification and KYC/AML (Know Your Customer/Anti-Money Laundering) checks. These checks apply equally to U.S. and non-U.S. residents. In general, you will need to provide name, address, a selfie, and government-issued ID image. You may be restricted from certain activities on the CoinList platform until you have completed identity verification. 





Other Mobile Questions

What are the risks of owning or trading in virtual currencies?

What are the risks of owning or trading in virtual currencies?

  • virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections;
  • legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the use, transfer, exchange, and value of virtual currency;
  • transactions in virtual currency may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable;
  • some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction;
  • the value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency should the market for that virtual currency disappear;
  • there is no assurance that a person who accepts a virtual currency as payment today will continue to do so in the future;
  • the volatility and unpredictability of the price of virtual currency relative to fiat currency may result in significant loss over a short period of time;
  • the nature of virtual currency may lead to an increased risk of fraud or cyber attack; 
  • the nature of virtual currency means that any technological difficulties experienced by the licensee may prevent the access or use of a customer’s virtual currency; and
  • any bond or trust account maintained by the licensee for the benefit of its customers may not be sufficient to cover all losses incurred by customers.


Why do you need my SSN?

Your SSN is required under our KYC/AML policy. We verify US investor's social security number and birthdate against credit records then verify the investment signatory against OFAC and similar databases to flag prohibited or high risk persons and entities.


I have questions about trading on the mobile app: How do I trade on the mobile app? How much are the fees? Etc.

For all information on trading related questions for the mobile app, please visit: https://coinlist.co/help/trading


Topics include:

  • How do I make a trade?
  • What are the fees?
  • How long does a trade take to clear?
  • Are there minimum price increments for orders?
  • What assets does CoinList support for trading?
  • What is Wrapped Bitcoin (WBTC)?
  • How do I get Wrapped Bitcoin (WBTC)?
  • How do I redeem Wrapped Bitcoin (WBTC) for BTC?
  • How long does it take to wrap and unwrap BTC?



I have questions about staking and rewards

For all answers to questions about various reward programs and staking, please visit coinlist.co/help/rewards


Topics include

  • CoinList Referral Rewards
  • What is CELO staking?
  • Orchid (OXT) Rewards
  • What is staking?
  • Opting out of automatic CELO staking
  • Is there a fee associated with staking on CoinList?
  • How do I earn staking rewards on CoinList?
  • Which assets does CoinList provide staking for?
  • When will I be able to deposit additional CELO into CoinList to start earning rewards?


What is the six-digit passcode?

When you log in to the CoinList iOS / Android app for the first time, you will be asked to choose a six-digit passcode. 


This passcode is just for accessing the app and is different from your CoinList two-factor authentication code. 


The six-digit passcode adds another layer of protection to your account because many users have their multi-factor authenticator app on the same phone as the app. There is also an option for you to enable biometric (face or fingerprint) unlock. 


If you forget your passcode, you can logout and log back in again and the app will ask you to set a new passcode.

I have questions about payments on the mobile app: How do I link my bank account, how long does a crypto transaction take, etc.?

For all information regarding payments and CoinList wallets, please see: https://coinlist.co/help/payments

Topics include:

  • How long do wire and ACH transfers take?
  • How long do bitcoin transactions take?
  • How long do ether transactions take?
  • Can I fund my wallet using my online exchange wallet?
  • Are there deposit and withdrawal fees?
  • Are my funds secure in CoinList Wallets?
  • Are there fees for storing assets in CoinList Wallets?

Security & 2FA

CoinList use two-factor authentication (2FA) for every account and most transactions, and we partner with top custodians like BitGo and Gemini Custody so your funds are safe. Funds held in cold storage are insured by our custodian partners' insurance policies. Best of all, crypto storage is free. We don’t charge any custody or wallet fees when using  the CoinList app.

The "New device approval" email link didn't work - What do I do now?

The first time you log in to the CoinList iOS / Android app, you will be asked to press the "Approve this device" link that is sent to your email. For some users, the link opens the phone's browser instead of the CoinList app. This prevents the app from approving the device. Here are a few workarounds:

1. Try long-pressing the link. Your email app may display an option for you to "open link" in the CoinList app.

2. For iOS, if (1) doesn't work, try pulling down the webpage in Safari. Safari may display a banner with the option to "open link" in the CoinList app.

3. For Android

  • go to your phone settings
  • search for "opening links"
  • find "CoinList" under Installed Apps
  • select "allow app to open supported links" or "ask every time"
4. Please make sure you are clicking on the most recent "New device approval" email that is sent to you after your log in attempt.


If you're still running into issues, please submit a ticket here.

How do I set up 2FA?

In order to use the CoinList mobile app, you must set up device based 2FA. CoinList does not support SMS or phone-based 2FA.


Enable Two-Factor Authentication

Use multi-factor authentication to secure your account. Once enabled, you'll be required to enter a code created by an app on your phone like Google Authenticator, Duo Mobile, or Microsoft Authenticator to log in to your CoinList account.


STEP 1

Get an authentication app for your phone or tablet by downloading and installing:


STEP 2

Open the authentication app, tap the "+" icon in the top right of the app, and scan the QR code image with your phone or tablet's camera.

Make sure to save the security codes in case you lose access to your 2FA device. 


STEP 3

Enter code generated by your app when prompted

Once the QR code is scanned, enter the 6-digit code generated by your authentication app in your CoinList account


You are done!


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