Help & FAQs / KYC

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Source of Funds

1. What can I submit if I’m unemployed, a student, retired, or a stay-at-home parent?

If you're not currently earning income (e.g., student, unemployed, retired, or stay-at-home), you can submit one or more of the following:

  • A recent bank statement showing incoming funds (e.g., from family, pension, scholarships, grants).

  • A signed letter from a family member supporting you, along with their bank statement or proof of income and occupation.
  • Proof of savings from a prior job or pension fund.

All documents must clearly show your full name and be issued within the last 3 months.

2. What can I submit if my income comes from freelance work, crypto trading, staking, or other online earnings?

  • Exchange statements showing income history.

  • Payment receipts or platform statements (e.g., Upwork, Binance, Coinbase).
  • Wallet history with incoming funds and transaction references.

All documents must be issued within the last 3 months.



Other KYC Questions

Proof of Address

1. What documents can I use as Proof of Address?

Accepted documents (issued within the last 3 months) include:

  • Utility bills (electricity, gas, internet, telephone bills)

  • Bank or credit card statements

  • Government-issued letters
  • Rental agreements

All documents must clearly show your full name, residential address, issue date, and the name of the issuing institution.

2. Can I use a document from a digital bank or e-wallet?

Yes, as long as it includes:

  • Your full name and residential address

  • The issuing institution
  • A visible issue date (within the last 3 months)

Some e-wallets do not include address details. These documents will be rejected.

3. My photo upload keeps getting rejected — why?

Common reasons include:

  • Blurry or low-resolution images (often from older Android devices).

  • Shadows or glare that cover key information.

  • Cropped, partial, or incomplete documents.
  • Screenshots instead of original documents.


Tips:

  • Use good lighting

  • Ensure all four corners of the document are visible
  • Use physical documents in pdf file format, screenshots and photo of a photo are not accepted

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